Refund Policy

Refund Page

At Wall Clock Craft, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to make your shopping experience as smooth and worry-free as possible. If you’re not completely satisfied with your wall clock craft purchase, please read our refund policy below.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If for any reason you are not happy with your wall clock craft, you may return it within 30 days of the delivery date for a full refund. The product must be in its original condition, unused, and in the original packaging.

How to Initiate a Return

To start the return process, please contact our customer service team at [Customer Service Email]. Include your order number, the reason for the return, and any photos if applicable. Once your return request is approved, we will provide you with detailed instructions on how to return the item.

Conditions for Refund

Original Condition: The item must be in its original condition, without any signs of use, wear, or damage.
Original Packaging: The item must be returned in its original packaging with all accessories, manuals, and components included.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or mistake on our part.
Refund Processing: Refunds will be processed once the returned item has been received and inspected. The refund will be applied to your original payment method within 5-10 business days.

Damaged or Defective Items

If your wall clock craft arrives damaged or defective, please contact us immediately at akhtiarbahleem@gmail.com Provide your order number and photos of the damage or defect. We will arrange for a replacement at no additional cost or offer a full refund, including the original shipping cost.

Non-Returnable Items

Please note that certain items are non-returnable:

Custom-Made Products: Custom or personalized wall clocks are not eligible for return unless they arrive damaged or defective.
Sale Items: Items marked as final sale cannot be returned or refunded.

Exchanges

We do not offer direct exchanges. If you would like to exchange your wall clock craft for a different style or design, please follow the return process to receive a refund and place a new order for the desired item.

Late or Missing Refunds

If you have not received your refund within 10 business days after approval, please:

Check your bank account: Sometimes, it may take a few days for the refund to be officially posted.
Contact your credit card company: There may be processing delays.
Contact us: If you’ve done the above steps and still have not received your refund, please reach out to our customer service at [Customer Service Email], and we will assist you further.